MissionSquare Retirement Defined Contribution Plans Support

Contact Participant Services for administrative information such as deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.

Email: Log in to Account Access to send a secure message.

• Participant Services: VRS-DC-PLAN1 (877-327-5261), select option 1
• Hours: Monday-Friday, 8:30 a.m. - 9:00 p.m.
• For the deaf and hard of hearing: Contact us by dialing 711 for the Telecommunications Relay Service (TRS), which permits persons who are deaf or hard of hearing to communicate via a text telephone or other device. When dialing 711, you’ll automatically be connected to a TRS operator.
  • By dialing 711, both voice and TRS users can initiate a call from any telephone, anywhere in the United States.

MissionSquare Retirement Local Office in Richmond:

NOTE: OFFICE CLOSING PERMANENTLY ON 12/31/2024

• Hours: Monday - Friday | 8:30 a.m. - 5:00 p.m. ET
  Walk-ins and scheduled appointments are available between 8:30 a.m. and 5:00 p.m. (To meet with a representative during the 12:00 p.m. to 1:00 p.m. lunch hour, please schedule an appointment.)
  
  Virginia Service Center
  Riverfront Plaza
  951 E. Byrd Street, Suite 530
  Richmond, VA 23219